1.1. These are the terms and conditions on which we will supply goods and services to you in relation to the goods and services you have selected.
1.2. By pressing the ‘Sign Up’ button on our website you are confirming that you agree that these are the Terms and Conditions that will govern the supply of goods and services to you.
1.3. You should read these Terms and Conditions carefully before you press the ‘Sign Up’ button on our website.
1.4. These Terms and Conditions tell you who we are, how we will provide goods and services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
2.1. We are Bundle Bills, a limited company registered in England and Wales. Our company number is 13298268 and our registered office is at 9 Meadow Road, Great Gransden, Sandy, Beds, SG19 3BD.
2.2. You can contact us by telephone at 01767 669797 or by writing to us at our registered office address or by email at info@bundlebills.co.uk.
2.3. If we need to contact you, we will normally do so by sending you an email at the email address you provided to us when you submitted your offer to us.
2.3.1. On occasion, we may contact you by telephone at the telephone number you provided to us when you submitted your offer. We may also contact you in writing at the postal address you provided to us when you submitted your offer to us.
2.4. The term ‘Writing’ in these Terms and Conditions includes the use of email.
2.5. Our registered VAT number is XXXXX.
3.1. For the avoidance of doubt the prices displayed on our website are in no way a contractual offer from us to you, they simply give an indication of the price of the goods and services.
3.2.1. When you press the ‘Sign Up’ button on our website you are making a contractual offer to us at the price that is displayed on the website at the time you press the ‘Sign-Up’ button.
3.2.2. We will review the offer that you have submitted to us.
3.2.3. If we decide to accept your offer, we will send you an email which will be titled ‘Your Order Confirmation’. The email clearly sets out: the goods and services that we will supply to you; the date that we will start supplying the goods and services; the date that we will stop supplying goods and services to you; the amount that you will pay for the goods and services; and when you will make your first payment. For the avoidance of doubt, no other communication from us can be considered acceptance of your offer.
3.2.4. We may decide not to accept your offer. We will tell you that we are not accepting your offer by sending you an email. We reserve the right to reject any offer without providing a reason for our rejection.
3.3. A contract between you and us is made and is binding on the date that we accept your offer as set out in Clause 3.2 above.
3.4. The contract between you and us will be governed by the Terms and Conditions which are set out here.
4.1. If you wish to make a change to the goods and services that you have asked us to provide between the date that we accept your offer and the date on which the supply of goods and services will begin you should write to us at info@bundlebills.co.uk.
4.2. We will let you know if the change that you have requested is possible. If the change you have requested is possible, we will tell you what the new price of the goods and services will be, if there will be a delay to the timing of the supply of the goods and services, or anything else which results from your request to change the goods and services. We will ask you to confirm that you accept the new price. We reserve the right to cancel your order if you do not reply within 7 days of us writing to you.
5.1. We reserve the right to make insignificant changes to the goods and services:
5.1.1. to reflect changes in relevant laws and regulatory requirements; and
5.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the goods and services.
5.2.1. From time to time, we may make changes to these Terms and Conditions or to the goods and services provided.
5.2.2. We will notify you of the change in advance by writing to you. If you are not happy with the change you must contact us to tell us.
5.2.3. If you are not happy with the change you can end your contract by writing to us within 14 days of us notifying you of the change and telling us that you want to end your contract. We will refund any money paid by you to us for goods and services that have not been provided and will charge you any costs that we incur as a result of you bringing your contract to an end early. See Clause 7.5 for full details.
5.3.1. There may be changes to the provision of goods and services as determined by the Principal of the goods and services. Such changes may include price adjustments.
5.3.2. If the Principal changes the price of the goods and services then this change will be passed on to you. We will calculate the percentage change that the Principal has made and we will increase the amount you pay to us by the same percentage. Your right to end the contract under 5.2 will not apply if a change in the price is as a result of the Principle increasing the price.
6.1. We will supply the goods and services to you from the date that we tell you the Supply Period will begin. We will confirm to you by email the date that the Supply Period will begin on.
6.2.1. The Supply Period will be a fixed period of 12 months starting on the date that we tell you the supply will begin and ending 12 months later. We will confirm to you by email the date that the Supply Period will end so you know when we will stop supplying goods and services to you.
6.2.2. We will not be responsible for the cost of any electricity, gas, water, broadband, telephone line rental or usage charges or TV license costs for any period before or after the Supply Period.
6.3.1. We will supply the goods and services to you and each of the Sub Users who are linked to the Primary Account at the Property you tell us you want the goods and services supplied to.
6.3.2. You are Joint and Severally liable with the Sub Users who are linked to the Primary Account and have agreed to these Terms and Conditions. You and the Sub Users are jointly responsible for each payment due to us.
6.4.1. If you cease to live at the Property during the Supply Period you will remain liable for the monthly payments to us. You can provide us with a substitute person to take over responsibility for making your payments.
6.4.2. The substitute person that you supply to us must be acceptable to us and agree to our Terms and Conditions before you will be released from the contract. We will confirm to you in writing once we have accepted the substitute person and you will only be released from the contract and these Terms and Conditions at that point.
6.5. If our delivery of the goods or performance of the services is affected by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect. Provided we do this, we will not be liable for consequences caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods and services you have paid for but not received.
6.6. From time to time, it may be necessary for us, or someone we have instructed, to access your Property to enable or assist with the supply of the goods and services. We will notify you by email in advance of when access is required. If you do not allow us access to your Property at the notified time then we may charge you the additional reasonable costs that are incurred by us as a result of you refusing access to the property. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your Property we may end the contract under the terms set out in Clause 9.
6.7.1. We will need information from you so that we can provide the goods and services to you. Some of this information will have been supplied by you to us when you filled in the ‘Sign Up Form’ and pressed the ‘Sign Up’ button on our website. We will contact you by email to ask for any additional information that we require. If you do not supply us with this information within 7 days of us asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see Clause 9) or make an additional charge to compensate us for any extra work that is required as a result.
6.7.2. You must supply us with meter readings for the Gas, Electricity and Water supply on the first and last day of the Supply Period and on the first day of every month during the Supply Period. If you do not provide the meter readings to us as set out in this Clause then you are agreeing to allow us (or a third party authorised by us) to access the Property upon reasonable notice to obtain the meter readings required. If we (or a third party authorised by us) need to attend the Property to take a meter reading, we will charge you a fee of £75 + VAT. The £75 + VAT charge will be divided equally between you and the other Sub Users linked to the Primary Account and who have agreed to our Terms and Conditions.
6.7.3. We will not be responsible for not providing any part of the goods and services if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.8. From time to time, we or the Principal may have to suspend the delivery of the goods and services to:
6.8.1. deal with technical problems or make technical changes;
6.8.2. update the goods and services to reflect changes in relevant laws and regulatory requirements; or
6.8.3. make changes to the goods and services as requested by you or notified by us to you (see Clause 5).
6.8.4. We will normally write to you in advance to tell you that we will be suspending the goods and services. If the problem is urgent or an emergency we may not be able to tell you in advance that your goods and services are being suspended.
6.8.5. If the goods and services are suspended for a period of one month or more then you can write to us to end the contract. We will refund any sums you have paid in advance for goods and services that we have not provided to you.
6.9. If you do not pay us for the goods and services when you are supposed to (also see Clause 11) and you still do not make payment within 7 days of us reminding you to make the payment, we may suspend supply of the goods and services until you have paid us the outstanding amounts. As well as suspending the goods and services we can also charge you interest on your overdue payments (see Clause 11).
6.10. If you miss a Direct Debit payment, a charge of £15 + VAT will be applied and will be payable in addition to the charge for the goods and services.
7.1. You have the statutory right to change your mind during the Cooling Off Period.
7.2. If you change your mind during the Cooling Off Period and the supply of goods and services has already started then we will charge you the following:
7.2.1. for the goods and services that have been supplied to the Property;
7.2.2. for the costs that we incur cancelling the contracts that we have entered into for the supply of goods and services to the Property from the Principal;
7.2.3. a cancellation fee of £75 + VAT for each individual person signed up as a Primary User or a Sub User and who have agreed to these Terms and Conditions.
7.3. If you cancel your contract with us at any time after the Cooling Off Period has ended and before the supply of goods and services have started then we will charge you the following:
7.3.1. for the costs that we incur cancelling the contracts that we have entered into for the supply of goods and services to the Property from the Principal;
7.3.2. a cancellation fee of £75 + VAT for each individual person signed up as a Primary User or a Sub User and who have agreed to these Terms and Conditions.
7.4. If you want to cancel your contract after the Cooling Off Period has ended and after the supply of goods and services has started then you must write to us by email at the address detailed in Clause 2 to tell us that you want to end the contract early. We will let you know the earliest date that your contract will come to an end, which will be a minimum of 60 days after you have told us that you want to end the contract. We will charge you the following:
7.4.1. any pro-rated usage which is above the Negligent Use Limit set out in Clause 15.
7.4.2. an early termination fee which is equal to 50% of the remaining monthly payments due until the end of your Supply Period.
7.4.3. any costs that we incur as a result of cancelling contracts for the supply of the goods and services that we have entered in to with the Principal.
7.5. If you write to us to end your contract as a result of a change we are making and your ending the contract is in line with Clause 5.2 then we will charge you the following:
7.5.1. any pro-rated usage which is above the Negligent Use Limit set out in Clause 15.
7.5.2. any costs that we incur as a result of cancelling contracts for the supply of the goods and services that we have entered in to with the Principal.
7.5.3. for any goods and services that have been used.
7.6. If you want to end your contract you must contact us by email to tell us at info@bundlebills.co.uk.
7.7. When your contract ends, whether that date is at the end of the Supply Period or earlier, you must return all of the equipment that we or the Principal has provided to you (e.g., a router). The equipment must: (i) be returned to us at our registered office address; (ii) be in good working order (if the equipment is not in good working order we reserve the right to charge a fee to replace it); and (iii) you must tell us who the equipment is from and which property it relates to.
8.1. You should contact us if you have any questions about the goods or services. You can contact us by calling us on 01767 669797 or by writing to us at info@bundlebills.co.uk or 9 Meadow Road, Great Gransden, Sandy, Beds, SG19 3BD.
9.1. We may end the contract at any time by writing to you if:
9.1.1. you fail to make a payment when it is due to be made and you have failed to make the payment to us within 7 days of us reminding you that it is overdue;
9.1.2. you fail to supply us with any information that we request within 7 days of us asking for it. This includes meter readings;
9.1.3. if you do not allow us access to your Property to supply the goods or services;
9.1.4. if we deem that your Gas and/or Electricity and/or Water usage is or is forecast to be above our Negligent Usage limit. Clause 15 sets out the Negligent Usage limits. We will charge you for any Gas and/or Electricity and/or Water usage which is above the Negligent Usage limit;
9.1.5. if we discover or suspect that the Gas and/or Electricity and/or Water is being used for non-domestic and/or commercial and/or industrial use or for illegal purposes;
9.1.6. if we discover or suspect that you are sharing or reselling the Gas and/or Electricity and/or Water with any person who is not a named Primary User or Sub User on the account with us;
9.1.7. If we discover or suspect that there are more people living at the property than have been declared when you submitted your offer. In this case we will apply a charge for the additional number of people and split this charge evenly between the Primary User and Sub Users who have signed up and agreed to our Terms and Conditions;
9.1.8. if we discover that your Property has more bedrooms than occupants. Instead of ending the contract we may choose to apply a charge for the additional number of bedrooms and split this charge evenly between the Primary User and Sub Users who have signed up and agreed to our Terms and Conditions. If you have more bedrooms in your property than occupants then you should notify us before your Supply Period begins.
9.2. If we end the contract as a result of any of the situations set out in Clause 9.1 we will refund any money you have paid in advance for goods or services that we have not provided but we may deduct or charge you the costs we incur by cancelling contracts that we have entered into for the supply of goods and services with the Principal and a £75 + VAT termination fee per person.
9.3. If we are going to stop providing the goods and services to you we will let you know in writing and give you at least 4 weeks’ notice of our intention to stop providing the goods and services.
9.3.1. You must return any equipment that we or the Principal has provided to you (e.g. a router). The equipment must: (i) be returned to us at our registered office address; (ii) be in good working order (if the equipment is not in good working order we reserve the right to charge a fee to replace it); and (iii) you must tell us who the equipment is from and which property it relates to.
9.4. You must transfer the supply of goods and services to another provider when we stop providing them. If you fail to do this, we may continue to provide the goods and services in accordance with these Terms and Conditions and we will charge an appropriate out of contract fee for them. We will also charge a management fee of 20% + VAT of the total value of the out of contract goods and services provided.
10.1. You should contact us if you have any complaints about the goods or services. You can contact us by calling us on 01767 669797 or by writing to us at info@bundlebills.co.uk or 9 Meadow Road, Great Gransden, Sandy, Beds, SG19 3BD.
11.1. The price of the goods and services (which includes VAT) will be the price set out in the confirmation email that we will send to you.
11.2. If the rate of VAT changes at any time from when we accept your offer until the end of your Supply Period then we will write to you to inform you of the change and tell you how much your charge will change. For the avoidance of doubt, you will not be able to end your contract because of a change in the price you pay which results from a change in the rate of VAT.
11.3. You must make an advance payment for the goods and services on the first working day of each month. Payment will be collected by our authorised payment provider. Your first payment will be collected on the first working day of the month that the supply of goods and services will begin to be provided and on the first day of every month thereafter.
11.4. If you fail to make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any overdue amount.
12.1. If we breach these Terms and Conditions then we are responsible for loss or damage you suffer as a result of our breaking the contract and that is foreseeable at the time of our breach. For the avoidance of doubt loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
12.2. Our liability to you is not limited where the limit would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods and services including the right to receive goods and services which are as described and supplied with reasonable skill and care.
12.3. Our total liability to you shall not exceed the amount payable by you to us for the term of the Supply Period. This includes our liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract.
12.4. If you use the goods and services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.1. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website at www.bundlebills.co.uk.
14.1. At any time we may transfer our rights and obligations under these Terms and Conditions to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract. To end the contract you must write to us within 14 days of us telling you about the transfer. We will refund you any payments you have made in advance for goods and services that are not provided.
14.2. You may only transfer your rights or your obligations under these terms to another person with our prior written consent. We may withhold our consent if it would be reasonable for us to do so.
14.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3.1. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.
14.4. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the goods and services, we can still require you to make the payment at a later date.
14.6. These terms are governed by English law and you can bring legal proceedings in respect of the goods and services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods and services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15.1. This Clause sets out what we consider to be Negligent Use of the goods and services that are supplied to you.
15.2. Clause 15.5 below sets out what we consider to be Negligent Use. We will review your usage against the Negligent Use limits on a regular basis to forecast your total use during the Supply Period.
15.2.1. If we forecast that your usage will be higher than the Negligent Use limits set out in Clause 15.5 below then we will write to you to tell you.
15.2.2. If your forecast usage remains above the Negligent Use limit for two consecutive months then we will adjust your monthly payments to cover the forecast additional use. We will write to you to tell you that we have increased your monthly payment and explain why. If your forecast use drops below our Negligent Use limit after we have increased your monthly payment then we will adjust it down based on the new forecast use.
15.3. For the avoidance of doubt, Clause 5.2 will not apply to an increase in your payment amount as a result of your forecast use being higher than our Negligent Use limit.
15.4. We will assess the use of Gas and/or Electricity and/or Water separately when forecasting the use against our Negligent Use limit.
15.5. The table below sets out the Negligent Use limits for the ‘Unlimited Package’
|
Number of Tenants
|
Gas
|
Electricity
|
Water
|
|
1
|
|
|
|
|
2
|
|
|
|
|
3
|
|
|
|
|
4
|
|
|
|
|
5
|
|
|
|
|
6
|
|
|
|
|
7
|
|
|
|
|
8
|
|
|
|
|
9
|
|
|
|
|
10
|
|
|
|
15.6. The table below sets out the Negligent Use limits for the ‘Eco Package’
|
Number of Tenants
|
Gas
|
Electricity
|
Water
|
|
1
|
|
|
|
|
2
|
|
|
|
|
3
|
|
|
|
|
4
|
|
|
|
|
5
|
|
|
|
|
6
|
|
|
|
|
7
|
|
|
|
|
8
|
|
|
|
|
9
|
|
|
|
|
10
|
|
|
|
